Signing In
Why is my B/R login not working?
Why is my B/R login not working?
You must login with the ID and password associated with your TV Provider account. If you don't know your ID and password, please contact your TV Provider. We don’t have access to that information.
Why am I being asked to sign in?
Why am I being asked to sign in?
Through an arrangement with participating television service providers, we're making live games on TBS, TNT and truTV available for online and mobile viewing. These services are only for subscribers of these providers, so we need you to verify your subscription by signing in with the username and password associated with your television service provider.
How do I sign in?
How do I sign in?
Please use the ID and password associated with your TV Provider account. If you don't know your ID and password, please contact your TV Provider. We don’t have access to that information.
Who is my TV provider?
Who is my TV provider?
The cable, satellite or telecommunications company that you pay a monthly subscription fee to in order to receive our television network. Examples are Xfinity, DIRECTV, and Cox.
What if my provider is not listed?
What if my provider is not listed?
Streaming content is only available through participating TV providers. If you do not see your provider listed, please contact your provider directly with any questions or concerns.
What if my TV provider and internet provider aren't the same? Which do I use to sign in?
What if my TV provider and internet provider aren't the same? Which do I use to sign in?
Sign in with the User Name and Password associated with your TV Provider.
What if I don't have a TV provider?
What if I don't have a TV provider?
What if I don't have a TV provider? This service is only available to customers of participating TV Providers who have the particular Turner network in their package.
Is my sign-in information secure?
Is my sign-in information secure?
Your TV Provider Sign-in is secured by your TV Provider. You will be redirected to your TV Provider's sign-in page to verify your account. Your TV Provider's privacy policy covers your account information and all interactions with your television service provider. We do not collect and have no access to your TV Provider account information.
What if I forgot my username and/or password?
What if I forgot my username and/or password?
Please contact your TV Provider. We have no access to your sign-in information for your TV Provider and cannot retrieve lost information.
How do I find my username and password to authenticate?
How do I find my username and password to authenticate?
Please contact your TV Provider. We have no access to your sign-in information for your TV Provider and cannot retrieve lost information.
Do I have to pay to watch events?
Do I have to pay to watch events?
Access to this content is available as part of your paid TV Provider package that includes a subscription to the particular WarnerMedia television network you want to access. There is no other payment required.
Why do I have to keep signing in?
Why do I have to keep signing in?
Your TV Provider determines for how long you may remain authenticated. In most cases, this period of time has elapsed and you must sign in again. If you think there may be an error, please contact us with more details.
Why am I unable to verify my account when trying to sign-in?
Why am I unable to verify my account when trying to sign-in?
Unfortunately we do not have access to your provider login information. If after entering your credentials they are rejected and you believe it is in error, please contact your provider.
Why am I getting an error while trying to sign-in during a major sporting event?
Why am I getting an error while trying to sign-in during a major sporting event?
Sometimes during major sporting events, you will see an error due to the amount of people trying to sign in at once. Please continue to try to sign in and contact us with the name of your provider if you are still unable to sign in after some time or once the game is finished.
How do I authenticate through my TV provider?
How do I authenticate through my TV provider?
Please use the ID and password associated with your TV Provider account to log in. If you don't know your ID and password, please contact your TV Provider. We don’t have access to that information.
How do I sign in with my TV provider on my mobile device?
How do I sign in with my TV provider on my mobile device?
Select ‘Sign in’ from the settings section of the app or from a live event Choose from the list of providers (If your provider is not listed, select "View All TV Providers.") Follow the instructions provided by your TV provider. If you have any issues accessing your account, contact your TV provider directly for additional support.
How do I sign out of the app?
How do I sign out of the app?
Select ‘Sign Out from the settings section of the app
How do I sign out of the website?
How do I sign out of the website?
To log out of the B/R app, please do the following:
- Tap on the "me" tab in the bottom navigation bar
- Tap on the “settings” in the top right navigation bar
- Click on the "Sign Out" button.
- You are now logged out of the app.
I keep getting automatically signed in. How do I fix this?
I keep getting automatically signed in. How do I fix this?
If you're connected to wifi, try disconnecting and see if you can then enter your credentials. Some wifi networks have keychains and auto log you in.
What do I do if I keep getting an authentication error?
What do I do if I keep getting an authentication error?
Unfortunately, we do not have access to your TV Provider login information. If your credentials were rejected and you believe it is in error, please contact your TV Provider.
Content
How do I watch?
How do I watch?
Choose your TV Provider and then sign in with your TV Provider User Name and Password to access the available content.
Can I pay to watch?
Can I pay to watch?
Access to this content is available as part of your paid TV Provider package that includes a subscription to the particular WarnerMedia television network you want to access. There is no other payment required.
Can I watch outside my home country?
Can I watch outside my home country?
Access to the service is only available in the home country of customers of participating TV Providers who also subscribe to the particular WarnerMedia television network.
What content is available?
What content is available?
Due to licensing restrictions and some other business reasons, we can only provide certain events at select times.
Will the content available through internet live stream be identical to the content on tv?
Will the content available through internet live stream be identical to the content on tv?
Yes, with minimal blackouts as applicable.
Will the content feature closed captioning?
Will the content feature closed captioning?
Yes, closed captioning (CC) is available.
Does this site have parental controls?
Does this site have parental controls?
No, we do not offer Parental Controls at this time.
Receiving error message "not authorized to view content" for live TV, but service provider confirmed I am.
Receiving error message "not authorized to view content" for live TV, but service provider confirmed I am.
This is because you do not have location services enabled. Your provider uses your location to authenticate your account.
- For Android Users: Please delete and reinstall the Bleacher Report app from the app store. When you install the B/R app from the Google Play store, you will be prompted to either disable or enable location services. Please select enable, then you should no longer experience this issue.
- For iOS: Please delete and reinstall the Bleacher Report app from the app store. When you launch the Bleacher Report app for the first time, you will be prompted to either disable or allow location services. Please select allow, then you should no longer experience this issue.
I am getting an error that TBS, TNT, or truTV is not included in my TV package. How do I fix this?
I am getting an error that TBS, TNT, or truTV is not included in my TV package. How do I fix this?
This service is only available to customers of participating TV Providers who have the particular network in their package. If you are unsure if your package includes TNT and/or if your TV provider offers access to this service, please contact your TV Provider to confirm. We don’t have access to your TV provider information.
I'm not sure what email address is tied to my TV provider.
I'm not sure what email address is tied to my TV provider.
Please contact your TV Provider. We have no access to your sign-in information for your TV Provider and cannot advise on the email address tied to your account.
What if I cannot find a particular event?
What if I cannot find a particular event?
Unfortunately, due to licensing restrictions and some other business reasons, we can only provide certain content at select times.
Why can’t I watch while traveling to other countries?
Why can’t I watch while traveling to other countries?
Access to the service is only available in the home country of customers of participating TV Providers who have the particular Turner network in their package.
Video Help
Can I fast-forward, rewind and pause shows on this service?
Can I fast-forward, rewind and pause shows on this service?
You can use the video controls provided as part of this service to manage your viewing experience.
How long does it take to access a show?
How long does it take to access a show?
Once you make a selection you should be watching in moments. The exact time depends on your connection speed.
What if I'm having trouble getting video to play on my computer?
What if I'm having trouble getting video to play on my computer?
Please verify that you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.
What if I'm having trouble getting video to play on my mobile device?
What if I'm having trouble getting video to play on my mobile device?
Please verify the strength of your mobile data connection or try connecting directly to the Internet via wi-fi.
When I try to watch video, it keeps skipping. Why is this happening?
When I try to watch video, it keeps skipping. Why is this happening?
If video content is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading and browsing in the background can disrupt live video. To get the best experience, be sure to check that the web browser loading this site or the mobile app is the only application running. In addition, slower computer may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for this service.
When I try to watch, the volume is too low. How do I fix this problem?
When I try to watch, the volume is too low. How do I fix this problem?
If you are having trouble with the volume on a video, try the following steps:
- Check the volume control in the video player to verify that it's not on the lowest setting.
- Make sure your computer/mobile device's volume is not muted or too low.
- If you are trying to watch with headphones or external speakers, make sure the audio/headphone cables on your computer or mobile device are connected.