Welcome to the Carol Wright Gifts FAQ page - your source for frequently asked questions about Carol Wright, the Carol Wright Gifts SHOPNow Pay Plan® and important information on how life events affect your credit as a whole. Scroll down to find answers to common queries like: “How do I increase my Carol Wright Gifts SHOPNow Pay Plan credit limit?”, “How does the pay plan impact my credit score?”, “Does Carol Wright report to credit bureaus?” and many more.
Billing & Payments
How does billing work?
Your first monthly billing statement is prepared and sent out within five days of shipping your order. The due date for your account is established by the date of your first billing statement—your payment will be due on the same date each month, beginning approximately 30 days after your first statement is printed.
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How do I make a payment?
See below for detailed instructions on paying your bill online, by phone or mail.
We accept MasterCard, Visa, American Express, Discover Card, debit cards or eligible bank account withdrawals.
Online Payments
Paying online is free and secure.
- You can make a payment right from your My Account homepage. Just click here or click on My Account at the top of any page on CarolWright.com and then log in. If you're new to My Account, it's easy to sign up (you will be asked to enter your account number—which is listed on your monthly statement).
- Recent order totals may not be reflected in the balance shown until they are ready to ship, so your account may show a zero balance even though your order is pending. You will have the option of making a payment online as soon as your order has been processed.
- Payments submitted online must be a minimum of $5.00.
- Payments made online before 5 p.m. CT on business days will be applied to your account the same day. Payments submitted on holidays or after 5 p.m. CT will be applied to your account the following business day. Payments are processed in 2-3 business days.
Pay by Phone
Call 800-544-1615 to make payments by phone.
Mail Your Payment
Mail payments to:
Carol Wright
PO Box 2876
Monroe, WI 53566-8080
How do I enter shipping information during checkout?
Add all the items to the shopping cart. During Step 2 (Shipping) add the ship to address or multiple addresses: To Ship to Your Address:
- Enter or select your address.
- Select shipping method and delivery date
To Ship to Another Recipient:
- Select Add New
- Enter the shipping address
- Select Shipping Method and delivery date
To Ship to Multiple Addresses:
- Click on Ship to Multiple Addresses
- Under each item shipping to someone different than the previous item
- Click on Add New
- Enter the shipping address
- Click on Continue
- Add a gift message, if applicable
- Choose a Shipping Method and Delivery Date
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How do I pay my Carol Wright Gifts SHOPNow Pay Plan bill online?
To pay your Carol Wright Gifts SHOPNow Pay Plan bill online, simply visit the My Account Login page. Under Returning Customers, enter your email and password to access your account.
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Credit Score
Does Carol Wright Gifts report to credit bureaus?
Carol Wright Gifts SHOPNow Pay Plan reports information regarding its open, active accounts. Information reported includes all relevant historical information, including the account open date and the complete payment history. On-time payments to your Carol Wright Gifts SHOPNow Pay Plan account are an effective way to build a strong credit report and improve your credit score.
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How can I use my Carol Wright Gifts SHOPNow Pay Plan to improve my bad credit score?
An open, active Carol Wright Gifts SHOPNow Pay Plan account—with a history of consistent, timely payments—will help to improve the credit score of most consumers. Credit scoring is a complex procedure that is based on many factors, so we can't guarantee that all consumers will see an improvement in their credit score, particularly right after the account is opened.
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How can I use my Carol Wright Gifts SHOPNow Pay Plan to fix my bad credit score?
The only way to fix a poor credit score based on less-than-stellar previous performance is to establish new accounts, use them responsibly, and make regular, timely payments. In short, replace the old, bad account histories with newer, good ones. Remember—regular, timely payments are the key!
If you don't have a credit history, Carol Wright Gifts is a great place to begin building one. Low monthly payments and a wide variety of products mean you can purchase things you want, make your payments on a consistent basis, and begin building a positive credit history—and you will qualify for limit increases from Carol Wright Gifts , too!
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Can Carol Wright Gifts SHOPNow Pay Plan negatively affect my credit score?
Consistent, timely payments are the key to building a positive credit history. Therefore, having an open account of any type that has a history of delinquency and missed payments will almost certainly have a negative impact on your credit score. Beyond that, credit scoring is a complex process that is based on many factors, so it is difficult to say with certainty what impact any single factor will have on any given consumer's credit score. It is highly unlikely, however, that having a revolving line of credit in good standing with a company like Carol Wright Gifts will adversely affect your credit score.
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General
How can I find an item?
You can find an item online at Carol Wright Gifts using the search function, which is part of the top navigation bar, and appears on every page of the site.
You can use the search function in two different ways:
- to order from the catalog enter the number of an item you have found in any of our catalogs.
- item search: with the help of a few key keywords, you can locate exactly what you are looking for. Remember, the more specific your search, the fewer items will be found.
If you still cannot find what you need, our Customer Service Associates will be glad to assist you. They are available Monday through Friday 8:00am to 12:00am CT. Contact Us at 800-544-1615 or use our Contact Customer Service page.
Where are your sale items?
Our "Sale" section offers great savings on our products.
I know you carry this item, but I couldn't find it on your site. Can I still order it?
Yes, not every item in our catalogs is featured online, but almost all catalog items can be ordered online. If you are having trouble finding the item you've seen in our catalogs, please send us a note through the Contact Customer Service link which is located on the bottom of each page.
How do I contact Customer Service?
Email Us:
Click Email Us and include details about your request or concern. To safeguard your privacy, we ask you to please never include bank account numbers or credit card numbers in email correspondence.
Call Us:
At 800-544-1615 from 8:00 a.m. to midnight (Central time), Monday through Friday
Write Us:
Carol Wright Gifts Customer Service
1112 7th Avenue
Monroe, WI 53566
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How do I log into my account?
To access your account information, pay bills online and more, click on Account Status or go to the right top of the page, hover over "My Account", click Sign In, and enter the email address and password you previously registered with.
If you have not previously registered, click on "Create an Account" and fill in the required fields.
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How do I find order status information?
Check your order status by using one of these methods:
- Hover over "My Accounts" and select "Order Status" from the dropdown menu on CarolWright.com. Enter your order number*.
or - Click "My Account" at the top of any page on CarolWright.com. Sign in using the email address and password associated with your account. Your My Account Summary Page displays the most recent order status. If the order you are looking for is not shown you may need to enter your account number (found on your account statement). You can also select "Orders", then select "Order History" to view all your past orders.
If you don't see an order listed, you can search for it by filling in the boxes on the Order History page. Enter the order number*.
The Order History page will indicate if a specific order has shipped, the date it shipped, the carrier and a link to the tracking information, if available (not all shippers provide tracking).
*How to Find Your Order Number:
Internet Orders: A notification email containing your order number is sent after you place your order online. If you can't find that email, check your junk email folder.
Phone Orders: The Customer Service Representative will provide you with an order number at the end of your phone call.
Mail Orders: You may receive a written confirmation of your order that will include your order number.
To obtain your order number from customer service, Email Us or you may call us at 800-544-1615.
Please allow 7-10 business days for standard delivery, 3-4 business days for Expedited delivery, and 1-2 business days for Express delivery. This applies only to in-stock items on approved orders shipped within the Continental U.S.
Items ordered together will not always ship together.
If you haven't received your order 7-10 business days after your order has shipped, log in (using one of the methods listed above), Email Us (using the tab above) or call us at 800-544-1615.
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How do I change or cancel my order?
To cancel unshipped items or your entire order:
- If you have a My Account log in you can view Account Status
- If you do not have a My Account log in:
- Via desktop, hover over the My Account link and select Order Status or click here
- Via mobile device, select the menu and select Order Status.
-
Enter your order number, last name and billing ZIP code. Look for the Cancel Order or Cancel Item buttons. If you are unable to find the Cancel button, simply call 800-544-1615 or Email Us, provide the order number and tell us what you'd like to change. You cannot change or cancel an order that has already shipped.
Please allow 4 - 6 weeks for us to process your refund via your original form of payment.
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How can I remove my name from your catalog mailing list?
We may permit reputable companies to send catalogs to our customers. If you prefer not to receive such mailings, call 800-544-1615 with the information on your current mailing label. You may also Email Us with instructions to remove your name from our mailing list (be sure to include your full name and complete address).
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How do I return an item?
If you are not completely satisfied with your order, most items can be returned in the original packaging within 60 days of receipt for a full refund of the purchase price (excluding shipping and processing charges).
Wigs
Wigs can be returned for an exchange or refund within 30 days of receipt unless cut, taped, glued, or altered in any way. Please include all the original packaging. Refunds will incur a restocking fee of 30% of the retail price which will be deducted from your refund amount.
Questions?
If your order is incorrect or damaged, or you have any other questions, please contact Customer Service at 800-544-1615.
Please send returns to:
Carol Wright
Attn: Customer Returns
2000 Harrison Dr. Suite 100
Clinton, IA 52732-6676
When returning an item, use the original packaging and pack it securely. Please adequately insure your item in case you need to make a claim with the carrier you choose for returning your item.
Include your order number and reason for return. We recommend keeping the receipt for 4 weeks.
It may take up to two billing cycles to see the credit for returned items on your paper billing statement.
You may also verify your returned item by checking your account status online. You will see a credit for the item in 2-4 weeks after your return has been processed.
Do you have an electronics return?
Please note: Before returning or gifting any electronic device, it is recommended to perform a factory reset so all personal information and data is removed. Please refer to the product manual or manufacturer website for instructions.
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How do I request a Carol Wright Catalog?
To get our latest catalog, visit Request a Catalog on CarolWright.com. You can also contact Customer Service at 800-544-1615 and one of our representatives will be happy to assist you.
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Does Carol Wright offer Free Shipping?
Occasionally Carol Wright may offer a special limited-time shipping promotion.
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What is your guarantee return policy?
If you are not completely satisfied with your order, most items can be returned in the original packaging within 60 days of receipt for a full refund of the purchase price (excluding shipping and processing charges).
Wigs
Wigs can be returned for an exchange or refund within 30 days of receipt unless cut, taped, glued, or altered in any way. Please include all the original packaging. Refunds will incur a restocking fee of 30% of the retail price which will be deducted from your refund amount.
Questions?
If your order is incorrect or damaged, or you have any other questions, please contact Customer Service by email or by calling 800-544-1615. If you are emailing, please include your order number and reason for return, and we'll reply with instructions for your return.
Do you have an electronics return?
Please note: Before returning or gifting any electronic device, it is recommended to perform a factory reset so all personal information and data is removed. Please refer to the product manual or manufacturer website for instructions.
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Sales and Use Tax Notices
Dear Customer:
In order to be compliant with tax law, we are required to collect sales tax for most states. Due to the complexity of multistate sales tax collection, we use Avalara Automated Tax Compliance Software to ensure we are collecting and remitting accurate sales tax as required for each state.
When you place an order on our website, we estimate sales tax during the checkout process. After the order has been placed, Avalara Automated Tax Compliance Software then tells us if the final tax amount needs to be adjusted according to your state. For that reason, you may see a slightly different final sales tax amount on your statement than is posted during checkout.
Except for the states listed below, we collect sales tax for all states.
- We are not yet collecting sales tax for the following states, but may do so at any point in the future:
- Florida
- Missouri
- There are a few states that do not collect sales tax at all:
- Alaska
- Delaware
- Montana
- New Hampshire
- Oregon
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Is your site secure?
For your protection and peace of mind, the Carol Wright Gifts website utilizes the most up-to-date secure socket layer (SSL) technology for transmitting your credit card information over the Internet. Your credit card number, or your Social Security number, if you should choose to take advantage of our in-house Carol Wright Gifts SHOPNow Pay Plan, will be transmitted using the industry standard SSL technology. We also authenticate CarolWright.com by using DigiCert, Inc. SSL Certificate Services. This is your assurance that we are who we say we are.
For our policy on "cookies," please refer to our Privacy Policy.
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